At MeastroLearn.com (“the Company”), we are committed to ensuring that every learner’s experience meets the highest quality standards. This Policy details how complaints are received, reviewed, and resolved in an equitable manner.
Submitting a Complaint
If you experience an issue with our services, please contact support@meastrolearn.com.
Include:
- Your name and registered email address
- The nature of your complaint
- Copies of relevant correspondence or evidence
Complaints should be made within 30 days from the date of the incident.
Acknowledgement and Handling
We will confirm receipt within 3–5 business days and assign the case to our support department.
An internal review will be initiated, and all information will be handled with confidentiality and neutrality.
Resolution
We strive to resolve all issues within 10–15 business days. You will receive a detailed written response, including findings and proposed solutions.
Escalation
If you disagree with the resolution, you may request an internal escalation to a senior compliance representative for final review.
External Mediation
In rare cases where an agreement cannot be reached, the Company may engage an independent mediation service.
Both parties are encouraged to cooperate to ensure a fair settlement.